At HI-IQ, we take the customer journey very seriously. Over the past several years, we have
implemented a Customer Success methodology when working with every hospital, department,
or individual. Customer Success is about ensuring that you reach YOUR desired outcomes while
utilizing our products and services.
The customer journey may begin when a contract is signed initially, but our goal at HI-IQ is to
continue the journey from training, through implementation, and then after your initial subscription
is Live. We strive to be partners from now and into the future by proactively reaching out with news
and updates. We encourage your feedback through UserVoice, so we can enhance our product
utilization and function. We offer a full spectrum of education and training – either via on-site or
web training, as well as quarterly “What’s New with HI-IQ” training videos.
The customer journey with HI-IQ never stops. We look forward to joining you on the road to Customer Success!